Imagine I have two data centers running CUCM 8.5, Unity Conn. 8.5.
total of 4,000 users.
240 branches, with about 20 IP phone users per branch.
Imagine I need to provide an auto attendant console for this solution. The cheapest and simplest possible.
Ideally I would like to put one attendant console per branch.
From reading the documentation, all I need to do this is:
Cisco Unified CallManager Attendant Console 1.4
- Windows PC client availble.
- CUCM 4.1 or higher (no separate server required).
- A phone for the attendant. Can that be a 6945?
So I just want to confirm all that is needed is above. I imagine there will be an option in CUCM 8.5 to let me assign an auto attendant admin for each of the 240 branches. She should be responsible to control calls only for her branch, 20 people.
And in the interests of being helpful, adding to Jonathan's pointer (+5) I would strongly recommend looking at other 3rd party products as well. There are plenty of other attendant consoles out there (Fidelus and Zeacom to name two) and IMHO they are light years ahead of the rebadged product that Cisco are OEMing. I've yet to find a client who is happy with CUxAC.
Fidelus also has the huge advantage of not requiring a dedicated server to run the console on.
I'm in the middle of selecting a replacement attendant console product for one of my customers as well. This particular customer already sank $18k into the Arc cilent and it turned out to be an absolute train wreck.
I'll let you all know how selection of the new product goes here:
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