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Polycom H323 to CCM Route Points

I have a Polycom video system with a SE200 gatekeeper. Our 4.1(3) CCM has a H225 trunk that registers with the Polycom gatekeeper. I can place audio and video calls both ways across the trunk just fine between IP phones, Advantage VT, and the Polycom endpoints. What does fail are all calls placed to CTI route points. The call is rejected, with the disconnect coming from the Call Manager. I have tried using MTP on the trunk with no change.

The next step is CCM traces, but a quick NetPro fix would be great.

I have cross posted this on the Video over IP board as well.

2 REPLIES
Silver

Re: Polycom H323 to CCM Route Points

What does the route point do? Is it registered to any application or is it forwared to some other destination?

Regards,

Anup

Blue

Re: Polycom H323 to CCM Route Points

Anup,

Most are used by a TAPI integrated ACD system (Interactive Intelligence)and are the pilot numbers for call center queues. One is used by Cisco Conference Connection.

I have a work around in place by routing these calls over a PRI between the 2 systems, but it doesn't support caller ID which works fine over the H323 trunk.

Dave

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