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New Member

Poor MOH quality w/ G.729

We are receiving poor MOH streaming audio quality. We're using G.729 compression over our dedicated T1s between our to office locations. The MOH is being generated from a far-side ACD. The quality sounds like the volume is too high and is distorting the overall sound quality. We are using a AS5300 VG at the far side location. Could the be caused from the G.729 compression?

Thank you.

2 REPLIES
New Member

Re: Poor MOH quality w/ G.729

When I use G729 compression for MOH, I've also a poor quality. I changed to G711

jp

New Member

Re: Poor MOH quality w/ G.729

Hi!

Try configuring G729 region in the CCM. But if the problem persist, I think you need to configure a transcoder since MOH only supports G711.

Regards,

Sherwin

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