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Possible infinite loop detected in [PHGreeting]_ Object

App: E 'Wed Mar 03 14:55:54 2004': AvConvMsg_MC - " Transferred to FailSafe conversation while running conversation PHGreeting on Port 11. See the following file for the contents of the Named Properties : C:_CommServer_logs_NPDump_20040303_145554.txt "

App: E 'Wed Mar 03 14:55:54 2004': AvConvMsg_MC - " [Thread 0x00000C40] AvCDEConvBase::Run() Possible infinite loop detected in [PHGreeting]_ Object = 03:00000529 "

What does the above application event errors mean? Why did the PHGreeting give a failsafe message?

1 REPLY
Cisco Employee

Re: Possible infinite loop detected in [PHGreeting]_ Object

What that means is you have a call handler that's configured to loop back to itself and, if a call drop is not detected when the user hangs up (not likely but possible) it could "burn" the port and leave the call looping forever. The conversation detects if a specific call handler has been loaded more than 10 times I believe in a certain period of time without anything else having happened (i.e. the call handler "looped" 10 times - could be 20, I'd have to check) it will terminate the call with the above error message.

dbWalker should detect any loop conditions and print out a warning - it's not an error since technically it's legal to have a looping condition in some rare cases but in general its a bad idea. I'd go fetch the latest dbWalker off www.CiscoUnityTools.com and run down which handler kicked out that error message.

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