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New Member

Possible to manipulate phone configuration settings?


I'm trying to figure out if it is possible to have a softkey or service that will change the "TFTP Server 1" ip address setting and then reboot the phone so that the change takes effect.

Some background:

Our company is moving from IPCC 6 and Call Manager 3.3 to a Genesys contact center and Call Manager 4.2. While the migration is taking place, we have agents that will need to switch back and forth between the two contact centers(and thus, Call Manager clusters). We'd rather not have to supply two phones and having the users switch TFTP server ip addresses themselves has got to be a last resort...

Any help or suggestions are appreciated.

-Brian Stewart


Re: Possible to manipulate phone configuration settings?

There is a a field in the DB (Device.XML) which contains may contain the phone configuration (and thus I think the TFTP servers), but the DB schema says it's not used so I'm not sure what to make of it.

It is however the only thing I'd even consider worth looking into - there's no API to set this kind of data because you're not supposed to have two clusters in the network and not use DHCP options to have the phone connect to the proper CCM.

New Member

Re: Possible to manipulate phone configuration settings?


on you can find a open source "PhoneButtonEmulator" service. This service basically emulates a person pushing the menu keys and changing parameters such as network speed etc. With a little change, it should be working for TFTP Server settings too


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