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PP/CTI and Unity Transfer

Okay - Here is what I want to do.<br><br>Customer dials 555-1212.<br><br>1212 is a CTI Route point to forward to UNITY.<br><br>Unity, during business hours will transfer the call to a Pilot Point (5555) to search the hunt group for available members.<br><br>During non Business hours, Unity will transfer to a Off Hours Call Handler.<br><br>My question is - During business hours, when a customer calls 555-1212, unity states - 'Please wait while I transfer your call' or something like that, then it will forward to the pilot point (5555). Great, that works.<br><br>Is there any way to get rid of the transfer announcement? Is this a new call routing in Unity? <br><br>Thanks for any suggestions on how to better handle the call flow.<br><br>Jesse King<br><br><P ID="edit"><FONT SIZE=-1><EM>Edited by JesseKing3 on 5/20/02 07:21 AM.</EM></FONT></P>

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Anonymous
N/A

Re: PP/CTI and Unity Transfer

Here's a post on how to remove that prompt system wide (there's no way to do it on a per handler/subscriber basis):

http://avforums.isomedia.com/cgi-bin/showthreaded.pl?Cat=&Board=unityent&Number=7129&page=&view=&sb=&vc=1#Post7129

No, it's not a new thing, it's been in there from the begining. Originally it was supposed to allow you to record a custom transfer message (or blank it) on a per handler basis but that never got on deck so it has the hard coded "please wait..." prompt in there.


Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

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