The dialer solution is called Blended Agent, please contact your Cisco Sales Account for more informations. It is available for ICM solutions integrated with a Lucent Definity G3 ACD and would be soon available for IPCC.
We have a solution for Outbound based on JTAPI that works with Call Manager (No ICM). Hence the agents are configured in the Dialer and they login into the Dialer to be used for automated Outbound calls.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...