Customer has help desk line (say 4000). Customer would like the following:<br><br>During non working hours, people call help desk at 4000 and get a message saying press 1 to be transferred to on-call person or wait for tone to leave message.<br><br>I tried setting up a call handler named "afterhours" that would transfer incoming calls to a cell phone number (say 1234). I then associated the help desk userid for 4000 so that the caller input menu option would send the calling party to the afterhours call handler (after pressing 1).<br><br>I tested this and when I press 1, Unity says sorry sample administrator is busy or does not answer.<br><br>Is there any way to achieve this objective or am I doing something wrong?<br><br>
Keep in mind that call handlers have 5 different greetings (Alternate, standard, off hours, busy, internal) and three transfer rules (standard, off hours, alternate).
I'm betting you have two things going on here... the one key rule you have mapped to "send to greeting" for the after hours call handler... you want this set to "attempt transfer for" instead. The default is send to greeting and a lot of folks miss that one.
Also, the message you're hearing is a system generated greeting. If no custom greeting is recorded/enabled, we pull the voice name of the message recipient (by default the Example Administrator) and tell the calling party that person isn't available.
To test this, set the alternate transfer rule (which over rides the other two rules) for this box to be enabled and go to 1234 (or whatever). Make sure you are "attemp transfer" on the one key rule. You can also set the alternate greeting active (which over rides all other greetings) and record a custom greeting that will play should the cell phone not be available.
I am the client in this case. We can now get the "1" to dial a cell phone, however, if the cell isn't answered on 3 rings the call reverts to the system attendant. Transfer type on the call handler is currently "release to switch". When choosing "supervise transfer", the cell never rings. The ideal would be to transfer the call to the cell and let the cell voice mail take over.
Release to switch means just that... we hook flash, dial the number in the transfer field and then hang up. We don't stick around to do any kind of call progress (which is tough to a cell phone). There's really no way we'd pull the call back here in that situation.
I'm thinking something else is going on here somewhere... I'd have to take a look at what you have setup.
I would like to have you look at our configuration to figure this out. There is a modem on the system. Please contact me for the info. Also, Wayne Mah (Cisco, Calgary) has access into our network to assist. Thanks, Norm
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...