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New Member

Press 2 for Spanish...

Hi all-<br>A relatively simple request/question for you lot.<br><br>Our janitorial department receives many non-English speaking phone calls. Most calls go through to VM. How would I setup a tree that allows a message in english and then the option to press 2 for a spanish recording? (All messages will end up in the same mailbox, I'm just trying to accomodate all callers)<br><br>Thanks!<br>Alex<br><br>IS/IT Administrator<br>Maguire Partners<br>555 W. 5th St. Ste. 5000<br>Los Angeles CA 90013

2 REPLIES
Anonymous
N/A

Re: Press 2 for Spanish...

If you have a mutli-lingual system with both English & Spanish prompts installed, you can set the language for specific call handlers. This will play all the system prompts in the appropriate language.

If you're just trying to provide a Spanish greeting without the full language set, you can create a call handler, point a key to it in the User Input section of your opening box, and offer this menu choice in Spanish as part of the greeting. Then record a Spanish greeting for the call handler, set it to take a message, and make the message recipient the person you want to get all the messages.

New Member

Re: Press 2 for Spanish...

Fantastic - worked like a charm. Just had to get the user to re-record some greetings.

Thanks!
Alex

IS/IT Administrator
Maguire Partners
555 W. 5th St. Ste. 5000
Los Angeles CA 90013

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