Example: there are 4 agent currently log-in and belong to same skill group. When call arrived to this skill group always agent1 and agent2 received the call, only if they talking the call arrived to agent3 and if all agents talking the call arrived to agent4.
How i do that without build some skill groups with several priority.
What are you using for the call flow, a Queue to skill group node,Route select, or LAA with skill group node? Ultimately, you really do not have to use priority to distribute the calls evenly across the skill group.
well...it is not clear on the need of priority because it seems that your goal is to distribute calls to all agents in the skill group equally as possible, correct. If so then priority is not needed in this case unless there were other skill groups in the picture.
That is correct, it is not currently possible without each of those agents having their own CSQ. The only possible way would be to check the resource id variable before connecting a call to an agent, if the variable doesn't match the agents resource id then don't connect the call. I
Okay, this is IPCC and IPCC express, right? If so, then you could create a skill group per each agent and then create a enterprise skill group and then try to priortize around the skill groups while they are still linked via the enterprise skill group.
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