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Problem - 7961 Handset with a 7914 Expansion Module

If a call comes into one of the extensions programmed on the Expansion Module, the incoming call details are displayed on the 7961 users handset with the option to Answer the call. (You can also see any calls they have on hold.) Can this call activity for the other extension be removed so that it does not show on the 7961 users display?

The user only wants the module so that they can see if the extension is free or busy so that they do not waste time in trying to transfer calls to someone on the phone.

3 REPLIES
Hall of Fame Super Red

Re: Problem - 7961 Handset with a 7914 Expansion Module

Hi Kerrie,

Unfortunately when you use Shared Lines with CCM this is expected behaviour :( This is one of the biggest drawbacks of using Shared Lines (all call details are passed along with each call).On CCM the feature you want BLF (Busy Lamp Field)is not available until CCM 5.0(1). This is a feature that has been much requested on releases leading up to 5.0 Have a look at the following link. Here is an excerpt;

When you configure Presence in Cisco CallManager Administration, an interested party, known as a watcher, can monitor the real-time status of a directory number or SIP URI, a presence entity, from the device of the watcher.

A watcher can monitor the status of the presence entity (also called presentity) with the following options:

BLF/SpeedDial buttons

Missed call, placed call, or received call lists in the directories window

A Phone Monitors a BLF/SpeedDial.

After an administrator configures the presence feature and the BLF/SpeedDial buttons, a user can immediately begin to monitor the real-time status of a presence entity.

From this CCM 5.0(1) doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008053189a.html#wp1098807

Until CCM 5 the best you can do is configure the button on the 7914 for each DN you want to monitor and live with the Call Details :(

Hope this helps!

Rob

Please remember to rate helpful posts.....

New Member

Re: Problem - 7961 Handset with a 7914 Expansion Module

Rob,

Thank you very much for taking the time to respond to my query.

Regards,

Kerrie

Hall of Fame Super Red

Re: Problem - 7961 Handset with a 7914 Expansion Module

Hi Kerrie,

No worries eh! (Canadian Version :)

Sorry to be the bearer of bad news.

Take care,

Rob

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