I am trying to set up a valid extension number in CallManager 3.2(2)c that I can use to direct calls into the default Opening Greeting in Unity 3.1(5)
I tried creating a CTI route point (and later, a fake phone) in CallManager, with a line that has a valid extension number provisioned to Forward All to voicemail. Initially, it worked. I got the default Opening Greeting message, "Hello, Unity Messaging System. From a touch-tone telephone, you may dial an extension at any time...." I did a few things in Unity as far as experimenting with adding new call handlers and changing call routing, but deleted all the changes to return back to the default config. Now, however, when I try to access the Opening Greeting with my extension number in CallManager, I am getting the message, "Sorry, Opening Greeting is busy or does not answer. You may record your message at the tone. ..." -- as if Opening Greeting were an actual Unity user account! It is as if the call routing rule for forwarding calls stops at the first rule, "Attempt Forward to Greeting," and does not proceed to the second rule, "Default Call Handler: Attempt transfer for Opening Greeing." Has anyone encountered this before, and if so, what's the fix?