After upgrading I added several users with no problem. About a month later, however, the problem began.
When I click the "add user" button, it pops up the box to add the user. I click "new exchange user". But the "template", "server" and "mailstore" drop-down selections are empty as if Unity is somehow not reading the info from exchange, and subscriber templates.
Before this occured I recieved a message that the subscriber template on a user I was editing wasn't any good. (I don't remember the exact message). I have 2 custom templates, I tried them, but only the standard ones worked. Even a newly created template would not work.
Could be a couple problems at play here... the server and mailstore drop downs being empty is probably a problem with Unity pointing at a GC or a DC that does not exist any longer (i.e. it was demoted, replaced, something) - Here's a post with some info on that issue:
The templates are something else entirely - after running down the DC/GC thing you may want to snag the latest dbWalker version off www.CiscoUnityTools.com and run it to see what it has to say about the templates. Depending on what errors it barks about related to the templates we can decide what to do with it at that point.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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