PROBLEM: external calls on 7941 phone forwarded to Sprint cell phone
A user does a CFwdAll on a 7941 phone to a Sprint cell phone. Internal calls go to the cell phone and ring and can be answered or will eventually go to cell phone voice mail. External calls will ring one time on cell phone and that is it. The caller will hear continuous ringing but will not go to cell VM.
Callee cannot answer call on cell phone even if do so by first ring - in this scenario the caller still just hears ringing even though callee attempted to answer. AT&T / Cingular cell phones work fine. So far it is just the Sprint cell. Any ideas?? We are on Call Manager 4.2; Unity 4.0 Build 4.0(5)
Re: PROBLEM: external calls on 7941 phone forwarded to Sprint ce
Rob, I was just getting ready to play with Forwarded Call Information Display but all of sudden today it was working. It has not worked since last Friday and today it is working and I have made no changes. Honest, I have witnesses that it was not working. I had opened a TAC service request and sent them several traces and debugs but that is all I have done. Thanks, though for your response and interest.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...