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Problem fowarding to Call Handler with extension

I have a call handler setup as extension 5481. In Call Manager (3.1(3a)) I created a 7960 phone and added a line 5481 and forwarded all to unity at extension 5300. When I dial extension 5481 I am transfered to call handler and everything is good. However, if I forward a different phone line (3200) to 5481 and I then dial 3200, instead of getting the call handler, I get a message that says "Sorry, (mailbox name) is busy or does not answer..." I also tried this by making 5481 a CTI route point, but get same thing.<br><br>What am I doing wrong? Thanks!<br><br>___________________________________<br>Jeff Schneider<br>Director of Information Technology<br>Kanakuk Kamps

2 REPLIES
Anonymous
N/A

Re: Problem fowarding to Call Handler with extension

Make sure you don't have the "Internal" greeting enabled to play the default recording.

It's possible it may be treating this situation as an internal call and that greeting will play if it's enabled.

Is (mailbox name) the recorded name of the call handler or owner?

Scott Morgan
Cisco Systems TAC

Anonymous
N/A

Re: Problem fowarding to Call Handler with extension

Check the message recipient of the Call Handler 5481. Is that the mailbox name that is being played in the Unity greeting?

Steve Olivier
Software Engineer
Cisco Systems

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