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New Member

Problem of off-box exchange

Hi,

One of our customers had a Unity 4.02 running with off-box Exchange server. Unluckily, the exchange server crashed and needed to be re-install. The user accounts in Unity are no mailbox in exchange now because there is no backup on exchange server.

What steps I need to do to bring Unity online again? Simply run re-config setup wizard or something else?

Thanks for help

Regards

1 REPLY
New Member

Re: Problem of off-box exchange

Since there is no backup the messages are gone. To get the user accounts setup again, you should be able to recreate the accounts on the Exchange server, if the alias matches then when you rerun the configuration wizard on Unity, it should plow through Exchange and link up the subscribers to the mailboxes. I have seen this happen where duplicate accounts have been created, because something does not match exactly. In that case what you can do is use the migrate subscriber data tool (found in tools depot) and move the subscriber information (password, settings, etc) from the old account to the account that you created on Exchange. See if this gets you close.

Steve

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