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New Member

Problem with attendat console

Hi all,

This is a new installation of CUBAC 8.0.3 version

The CUCM is 7.1(5) version

All services are running on CUCM - CTI Manager and Cisco Call Manager Attendant Console Server

I had create an Application User - User Group with the all CTI roules.
I added it to Standard superuser

When i try to install CUBAC on PC Window server 2008 (with ISS, TSP, etc)
at windows to insert IP address of CUCM port 443 username and password when i click next i have this error :
UNABLE TO CONNECT to CUCM

Do u have any idea to solve this problem ?

Thanks

2 ACCEPTED SOLUTIONS

Accepted Solutions
VIP Super Bronze

Re: Problem with attendat console

Check to see if the Cisco AXL Web Service is running on CUCM. You do not need the Cisco Call Manager Attendant Console Server service; this is the old product that was replaced by the CUxAC products.

VIP Super Bronze

Re: Problem with attendat console

The address of the Windows CUxAC server.

PS- Please rate replies; it helps the search algorithm.

5 REPLIES
VIP Super Bronze

Re: Problem with attendat console

Check to see if the Cisco AXL Web Service is running on CUCM. You do not need the Cisco Call Manager Attendant Console Server service; this is the old product that was replaced by the CUxAC products.

New Member

Re: Problem with attendat console

thanks Jonathan I followed your advice and I solved the problem :-)

New Member

Re: Problem with attendat console

I have activaded the Cisco AXL Web Service and now the installation start.

Only one question: which IP address I need to insert in the field about "Cisco Attendant Console Server" ?

The IP of Windows 2008 server or IP of CUCM (MCS)  ?

Thanks in advance.

VIP Super Bronze

Re: Problem with attendat console

The address of the Windows CUxAC server.

PS- Please rate replies; it helps the search algorithm.

New Member

Re: Problem with attendat console

thanks for the reply

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