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New Member

Problem with bulk-speed-dial

Hi all.

I have a problem with a global directory that i am trying to implement.

I am using the bulk-speed-dial command under telephony service to get the speed dials.

This worked for the first speed dials when configured. The problem is when I updating the .csv file on the tftp server, Cisco CCME doesn't seem to peek up the updated number, is there any way I can configure the CCME so that it periodically checks if there are new entries on the CSV file.

The only way that I can make the newly added speed dials is by removing the command (bulk-speed-dial list 0 tftp://192.168.x.x/phonebook/phoneBook.csv) and then adding it back under the telephony service.

Anyone have idea, Thanks!


Hall of Fame Super Gold

Re: Problem with bulk-speed-dial

Hi Nour,

As you noted, CCME does not automatically refresh the bulk-speed-dial files.

You could configure EMM so that periodically the commands needed are executed:

Hope this helps, please rate post if it does!

New Member

Re: Problem with bulk-speed-dial

Per Cisco, that is the only way to 'refresh' the speed dial list.

New Member

Re: Problem with bulk-speed-dial

hi mnour401917,

Can you tel me that what is the format for the bulk speed dial file.

Thanks in advance

New Member

Re: Problem with bulk-speed-dial

Hi Anwar,

The format of the bulk speed dial is in CSV.


Hall of Fame Super Red

Re: Problem with bulk-speed-dial

Hi Anwar,

This command in telephony-service configuration mode enables a bulk speed-dial list on a per-system basis for all phones in Cisco Unified CME. This command in ephone configuration mode enables a bulk speed-dial list for a particular phone in Cisco Unified CME.

Bulk speed-dial lists must contain only comma-separated data. Typically, speed-dial lists are text files saved with the.txt file extension or Microsoft® Office Excel tables saved as .csv files.

Each list contains entries of speed-dial codes and the associated phone numbers to be dialed. Each entry in a list must appear on a separate line. Fields in each entry are separated by commas (,). A line that begins with a semicolon (;) is a comment and is ignored by Cisco Unified CME. Each entry in a list can include the following fields.



Zero-filled number that uniquely identifies this index entry. Maximum length: 4 digits. All index entries must be the same length.


Telephone number to dialed. Represents a fully qualified E.164 number. Use a comma (,) to represent a one-second pause.


(Optional) Alphanumeric string to identify a name, up to 30 characters.


(Optional) Enter hide to block the display of the dialed number.


(Optional) Enter append to allow additional digits to be appended to this number when dialed.

The following is a sample bulk speed-dial list:


90,914085550153,Cisco extension,hide,append




The software does not automatically detect changes to the list files. If you modify a bulk speed-dial list that is enabled at a global or phone level, explicitly disable the list using the no form of this command, then enable the modified list. If the same list is enabled for more than one phone, disable the list on each phone using the no form of this command in ephone configuration mode, then enable the modified list per phone.

Hope this helps!