Problem with Cisco IPMA - between the manager profile and assistant profile
Greetings to all.
The problem basically is that wen I do a call (internal o external) to the extension configured in the manager phone, the assistant phone dosen`t rings or take the call, even the call in progress dosen`t appears in the Cisco Unified Communications Manager Assistant Console of the Assistant
Also the icons of the IPMA in the manager phone dosen`t appears.
I have check the following:
1.The configurations on both profile and its look ok
2.I have restar the Cisco IPMA, CTI and Tomcat Service
Problem with Cisco IPMA - between the manager profile and assis
I have the same problem, did you resolve it ?
Our Customer have about 50 IPMA and there are work. The problem is only with 4 IPMA Assistance (always the same). Sometimes (few times in week) lost Assistance icon Managers, and Managers doesn’t see shared lines, Intercom, services IPMA on phone doesn’t work. But sometimes Assistant icon is showing but Manager don’t see active connection and can’t call via Intercom.
Assistance have 7962 Phone with load cmterm-7942_7962-sccp.9-2-3.cop.sgn
Managers have 7965 Phone with load cmterm-7945_7965-sccp.9-2-3.cop.sgn
CUCM (PUB/SUB) is 188.8.131.5200-2
I opened a TAC case already but the problem is not resolved.
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The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
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