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Community Member

Problem with CiscoIP 7961 Series

Hi,

We have several IP phones (Cisco7961) which didn't work since yesterday. Some work but some don't work at all : we cannot pass or receive calls...

We tried to reboot them several times but unsucessfuly.

We made a Ethereal capture and we noticed that during the exchanges of messages between the call Manager and the telephon (SKINNY Protocol), we have a missing message:

[TCP Previous Segment Lost] SelectSoftkeysmessage

For the phones which work, we don't have this lost segment...

Do someone have an idea?

Thanks you by advance for your help

1 REPLY
Community Member

Re: Problem with CiscoIP 7961 Series

Do you have multiple gateways in your network?

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