With CAR i have similar problem, please verify information below.
IN system>enterprise parameters CDR Format , what option you select? IN database or files?
In service>service parameters>call manager> call diagnostic enable>true or false? (correct is true)
In service>service parameters>call manager>CDR enable>true or false? (correct is true).
If i correct to use CAR you need tickets storaged in database, others options above is to turn on cdr. If you have storage in database, try change to files and look in directory program files\cisco\calldetail\cdr.
See if have files with cdr information, with this you certified of correct collect of call data ijn CCM.
Files is storaged in ascii format with csv separator, is possible open in notepad.
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