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Problem with intercluster trunk

vinhnguyen
Level 1
Level 1

I have two sites connected together via an intercluster trunk. Call Managers version is 3.1.4b on both sides. I have a Cisco 3725 as a gateway with a E1 Digital Multiline running software 12.2 on one of the site. The problem is when a call come in from site A to site B over the intercluster trunk and the user on site B wish to transfer the call to an outside line using the 3725 gateway the call drops off straightaway. Any ideas on how to go about finding out what the problem is? Note that this problem is specific to this situation only.

5 Replies 5

a-vazquez
Level 6
Level 6

Enable traces on Call Managers and debugs on the gateway to observe for any obvious clues.

You can also refer these good documents to troubleshoot this problem as well

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_troubleshooting_guide_chapter09186a00800c4bb3.html#49629

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_troubleshooting_guide_chapter09186a00800c2f75.html

Let me know if this fixes the issue

Thanks

I have read the two paper. I set up "debug voip ccapi inout" but I am not getting any output. This indicates that the call doesn't even reach the gateway. I set up a trace on call manager and the trace is as follow

02/05/2003 21:33:50.546 Cisco CallManager|StationInit - InboundStim - KeepAliveMessage - Send KeepAlive to Device Controller. DeviceName=SEP000AB71451CB, TCPHandle=0x6872dc8, Socket=0xab8, IPAddr=128.184.195.103, Port=52945, Device Controller=[1,94,187]|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:128.184.195.103><:SEP000AB71451CB>

02/05/2003 21:33:50.546 Cisco CallManager|StationD: 6872dc8 KeepAliveAck.|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:128.184.195.103><:SEP000AB71451CB>

02/05/2003 21:33:50.546 Cisco CallManager|StationInit - InboundStim - KeepAliveMessage - Send KeepAlive to Device Controller. DeviceName=SEP000B5FC237E3, TCPHandle=0x6872918, Socket=0x9d8, IPAddr=128.184.195.153, Port=50223, Device Controller=[1,94,2044]|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:128.184.195.153><:SEP000B5FC237E3>

02/05/2003 21:33:50.546 Cisco CallManager|StationD: 6872918 KeepAliveAck.|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:128.184.195.153><:SEP000B5FC237E3>

02/05/2003 21:33:50.577 Cisco CallManager|EnvProcessTcpPort - ###### Accept returned socket: 0d74|<:CISCOCM1-CLUSTER><:128.184.195.10><:0><:><:>

02/05/2003 21:33:50.577 Cisco CallManager|EnvProcessTcpPort - Thread entry routine - inputSchedulerFunc -- ThreadId=0x13d4, ThreadHandle=0xfffffffe|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.577 Cisco CallManager| |<:CISCOCM1-CLUSTER><:128.184.195.10>

02/05/2003 21:33:50.593 Cisco CallManager|In Message -- H225SetupMsg -- Protocol= H225Protocol|<:CISCOCM1-CLUSTER><:128.184.195.10>

02/05/2003 21:33:50.593 Cisco CallManager|Ie - H225BearerCapabilityIe -- IEData= 04 03 80 90 A3 |<:CISCOCM1-CLUSTER><:128.184.195.10>

02/05/2003 21:33:50.593 Cisco CallManager|Ie - Q931CallingPartySubAddrIe -- IEData= 6D 09 80 31 37 33 31 31 38 00 00 |<:CISCOCM1-CLUSTER><:128.184.195.10>

02/05/2003 21:33:50.593 Cisco CallManager|Ie - Q931CalledPartyIe -- IEData= 70 06 81 38 39 30 33 30 |<:CISCOCM1-CLUSTER><:128.184.195.10>

02/05/2003 21:33:50.593 Cisco CallManager|Ie - H225UserUserIe -- IEData= 7E 00 B3 05 20 80 06 00 08 91 4A 00 02 08 80 01 3C 05 01 00 00 7A E8 36 1B BE F1 0D 11 00 00 00 00 3A 17 A7 C8 00 45 1C 07 00 8B 84 01 FA 31 1E 11 00 7A E8 36 1B BE F1 0D 12 00 00 00 00 3A 17 A7 C8 32 02 12 00 00 00 0C 60 13 80 0A 04 00 01 00 8B 84 01 FA 44 8F 1D 40 00 00 06 04 01 00 4C 60 13 80 11 14 00 01 00 8B 84 01 FA 44 8E 00 8B 84 01 FA 44 8F 01 00 01 00 06 A0 01 80 38 01 40 B5 00 00 12 31 E0 01 01 00 01 A1 21 A1 04 03 80 90 A3 18 03 A9 83 9D 1E 02 81 83 6D 08 80 50 31 37 33 31 31 38 70 06 81 38 39 30 33 30 02 80 06 00 04 00 00 00 03 |<:CISCOCM1-CLUSTER><:128.184.195.10>

02/05/2003 21:33:50.593 Cisco CallManager|MMan_Id= 1. (iep= 0 dsl= 0 sapi= 0 ces= 0 IpAddr=fa01848b IpPort=0)|<:CISCOCM1-CLUSTER><:128.184.195.10>

02/05/2003 21:33:50.593 Cisco CallManager|IsdnMsgData1= 08 02 03 30 05 04 03 80 90 A3 6D 09 80 31 37 33 31 31 38 00 00 70 06 81 38 39 30 33 30 7E 00 B3 05 20 80 06 00 08 91 4A 00 02 08 80 01 3C 05 01 00 00 7A E8 36 1B BE F1 0D 11 00 00 00 00 3A 17 A7 C8 00 45 1C 07 00 8B 84 01 FA 31 1E 11 00 7A E8 36 1B BE F1 0D 12 00 00 00 00 3A 17 A7 C8 32 02 12 00 00 00 0C 60 13 80 0A 04 00 01 00 8B 84 01 FA 44 8F 1D 40 00 00 06 04 01 00 4C 60 13 80 11 14 00 01 00 8B 84 01 FA 44 8E 00 8B 84 01 FA 44 8F 01 00 01 00 06 A0 01 80 38 01 40 B5 00 00 12 31 E0 01 01 00 01 A1 21 A1 04 03 80 90 A3 18 03 A9 83 9D 1E 02 81 83 6D 08 80 50 31 37 33 31 31 38 70 06 81 38 39 30 33 30 02 80 06 00 04 00 00 00 03 |<:CISCOCM1-CLUSTER><:128.184.195.10>

02/05/2003 21:33:50.593 Cisco CallManager|Translate::getQ931RedirectingNumIE error -- No data.|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.593 Cisco CallManager|Insert an entry into CiCcp table, now this table has 1 entries, CI= 16839910.|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.593 Cisco CallManager|Insert an entry into CiCcp table, now this table has 2 entries, CI= 16839911.|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.593 Cisco CallManager|Digit analysis: match(fqcn="", cn="", pss="PT-INTERNAL:PT-LOCAL:PT-STD:PT-ONNET:PT-UNIVERSITY:PT-IDD", dd="89030")|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.593 Cisco CallManager|Digit analysis: analysis results|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.593 Cisco CallManager||PretransformCallingPartyNumber=

|CallingPartyNumber=

|DialingPartition=PT-INTERNAL

|DialingPattern=89030

|DialingRoutePatternRegularExpression=(89030)

|DialingWhere=

|PatternType=Enterprise

|PotentialMatches=NoPotentialMatchesExist

|DialingSdlProcessId=(1,34,396)

|PretransformDigitString=89030

|PretransformTagsList=SUBSCRIBER

|PretransformPositionalMatchList=89030

|CollectedDigits=89030

|UnconsumedDigits=

|TagsList=SUBSCRIBER

|PositionalMatchList=89030

|VoiceMailbox=89030

|DisplayName=Paul Gottliebsen (DP)

|RouteBlockFlag=RouteThisPattern

|InterceptPartition=PT-INTERNAL

|InterceptPattern=89030

|InterceptWhere=

|InterceptSdlProcessId=(1,25,1)

|InterceptSsType=16777220

|InterceptSsKey=1357|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.593 Cisco CallManager|Insert an entry into MonitorPartyTable: CI= 16839910, crp=(1.27.21462), SsType= 16777220, SsKey= 1357, table entries (before insert)= 0|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.593 Cisco CallManager|Insert an entry into MonitorPartyTable, now this table has 1 entries, newly inserted ci = 16839910|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.593 Cisco CallManager|Insert an entry into TransTable, now this table has 2 entries|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.593 Cisco CallManager|Delete entries from TransTable, now this table has 1 entries|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.593 Cisco CallManager|ForwardManager - wait_SsInterceptInd Received - Party= 0x100F4E6, InterceptKey= 0x54D |<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.593 Cisco CallManager|ForwardManager - findCallBySsParty - mPartyToActiveCallIndexMap entry NOT found for party= 0x100F4E6 |<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.593 Cisco CallManager|ForwardManager - findActivationEntryBySsParty - mPartyToActivationIndexMap - Entry NOT found for party= 0x100F4E6|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager|ForwardManager - addActiveCallTableEntry - Added entry for InterceptKey= 0x54D, Party= 0x100F4E6 CallKey= 0x2BFE|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager|ForwardManager - wait_SsInterceptInd - New Forward or Call Pickup started for Dn= 89030:PT-INTERNAL. Party= 0x100F4E6, InterceptKey= 0x54D, CallKey= 0x2BFE |<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager|ForwardManager - findCallBySsParty - Found entry for party= 0x100F4E6, CallKey= 0x2BFE |<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager|Forwarding - awaitForwardInitiation_SsInterceptInd - CFA attempted. CallKey= 0x2BFE|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager|Forwarding - findInterceptTableEntry - mDnToInterceptIndexMap entry NOT found for dn= 00411444457:PT-STD, InterceptKey= 0x238F940 |<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager|Forwarding - findInterceptTableEntry - mDnToInterceptIndexMap entry NOT found for dn= 00411444457:PT-STD, InterceptKey= 0x100652BC |<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager|Forwarding - formatRedirectCallReq - Using Orig Party CallKey= 2BFE|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager|Forwarding - sendRedirectCallReq ForwardActiveCallEntry - Redirected Party= 0x100F4E6 Node= 1, to Dn= 00411444457 CSS= PT-INTERNAL:PT-LOCAL:PT-STD:PT-ONNET:PT-UNIVERSITY, CallKey= 2BFE |<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager|Forwarding - redirectCallToForwardAllDestination - Last Forward - Dn= 00411444457, CallKey= 0x2BFE |<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager| |<:CISCOCM1-CLUSTER><:128.184.195.10>

02/05/2003 21:33:50.608 Cisco CallManager|Out Message -- H225CallProceedingMsg -- Protocol= H225Protocol|<:CISCOCM1-CLUSTER><:128.184.195.10>

02/05/2003 21:33:50.608 Cisco CallManager|Ie - H225UserUserIe IEData= 7E 00 23 05 21 80 06 00 08 91 4A 00 02 02 01 60 11 00 7A E8 36 1B BE F1 0D 12 00 00 00 00 3A 17 A7 C8 06 80 01 00 |<:CISCOCM1-CLUSTER><:128.184.195.10>

02/05/2003 21:33:50.608 Cisco CallManager|MMan_Id= 1. (iep= 0 dsl= 0 sapi= 0 ces= 0 IpAddr=fa01848b IpPort=0)|<:CISCOCM1-CLUSTER><:128.184.195.10>

02/05/2003 21:33:50.608 Cisco CallManager|IsdnMsgData2= 08 02 83 30 02 7E 00 23 05 21 80 06 00 08 91 4A 00 02 02 01 60 11 00 7A E8 36 1B BE F1 0D 12 00 00 00 00 3A 17 A7 C8 06 80 01 00 |<:CISCOCM1-CLUSTER><:128.184.195.10>

02/05/2003 21:33:50.608 Cisco CallManager|Insert an entry into CiCcp table, now this table has 3 entries, ci = 16839912, ccp = (0.0.0)|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager|Insert an entry into TransTable, now this table has 2 entries|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager|Delete entries from CiCcp table with ci 16839911, now this table has 2 entries|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager|Digit analysis: match(fqcn="", cn="", pss="PT-INTERNAL", dd="89030")|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager|Digit analysis: analysis results|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager||PretransformCallingPartyNumber=

|CallingPartyNumber=

|DialingPartition=PT-INTERNAL

|DialingPattern=89030

|DialingRoutePatternRegularExpression=(89030)

|DialingWhere=

|PatternType=Enterprise

|PotentialMatches=NoPotentialMatchesExist

|DialingSdlProcessId=(1,34,396)

|PretransformDigitString=89030

|PretransformTagsList=SUBSCRIBER

|PretransformPositionalMatchList=89030

|CollectedDigits=89030

|UnconsumedDigits=

|TagsList=SUBSCRIBER

|PositionalMatchList=89030

|VoiceMailbox=89030

|DisplayName=Paul Gottliebsen (DP)

|RouteBlockFlag=RouteThisPattern

|InterceptPartition=PT-INTERNAL

|InterceptPattern=89030

|InterceptWhere=

|InterceptSdlProcessId=(1,25,1)

|InterceptSsType=16777220

|InterceptSsKey=1357|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager|EnvProcessTcpPort - write to ip Address: fa01848b

|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager|Digit analysis: match(fqcn="", cn="", pss="PT-INTERNAL:PT-LOCAL:PT-STD:PT-ONNET:PT-UNIVERSITY", dd="00411444457")|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager|Digit analysis: analysis results|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager||PretransformCallingPartyNumber=

|CallingPartyNumber=

|DialingPartition=PT-STD

|DialingPattern=0.0[45]XXXXXXXX

|DialingRoutePatternRegularExpression=(0)(0[45]XXXXXXXX)

|DialingWhere=

|PatternType=Enterprise

|PotentialMatches=NoPotentialMatchesExist

|DialingSdlProcessId=(1,89,1)

|PretransformDigitString=00411444457

|PretransformTagsList=ACCESS-CODE:SUBSCRIBER

|PretransformPositionalMatchList=0:0411444457

|CollectedDigits=00411444457

|UnconsumedDigits=

|TagsList=ACCESS-CODE:SUBSCRIBER

|PositionalMatchList=0:0411444457

|VoiceMailbox=

|DisplayName=

|RouteBlockFlag=RouteThisPattern

|InterceptPartition=

|InterceptPattern=

|InterceptWhere=

|InterceptSdlProcessId=(0,0,0)

|InterceptSsType=0

|InterceptSsKey=0|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager|ForwardManager - wait_SsDataInd - Key= 0x0, Party= 0x100F4E6, BCC= 1|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager|ForwardManager - findCallBySsParty - Found entry for party= 0x100F4E6, CallKey= 0x2BFE |<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager|RouteListCdrc - RouteListName = PSTN-RL; Processing route number 1; Trying to locate DeviceName = 128.184.195.254.|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager|Forwarding - awaitingCallResponse_SsDataInd - Key= 0x0, Party= 0x100F4E6, BCC= 1|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager|Forwarding - awaitingCallResponse_SsDataInd - Default- BCC ignored. BCC= 1|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager|RouteListCdrc; Device 128.184.195.254 located.|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager|RouteListCdrc (1,88,10532) extending call to Device (1,28,8)|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.624 Cisco CallManager|Locations: reserve: cdccPID=(1.13.31459) Orig=Dest=0 no need to reserve bw.|<:CISCOCM1-CLUSTER><:128.184.195.10>

02/05/2003 21:33:50.624 Cisco CallManager|EnvProcessTcpPort - ###### create Session socket: 07f4, socket.port: b806, Pid: 0000|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.624 Cisco CallManager|EnvProcessTcpPort - Thread entry routine - inputSchedulerFunc -- ThreadId=0x930, ThreadHandle=0xfffffffe|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.624 Cisco CallManager| |<:CISCOCM1-CLUSTER><:128.184.195.10>

02/05/2003 21:33:50.624 Cisco CallManager|Out Message -- H225SetupMsg -- Protocol= H225Protocol|<:CISCOCM1-CLUSTER><:128.184.195.10>

02/05/2003 21:33:50.624 Cisco CallManager|Ie - H225BearerCapabilityIe IEData= 04 03 80 90 A3 |<:CISCOCM1-CLUSTER><:128.184.195.10>

02/05/2003 21:33:50.624 Cisco CallManager|Ie - H225CallingPartyIe IEData= 6C 02 00 81 |<:CISCOCM1-CLUSTER><:128.184.195.10>

02/05/2003 21:33:50.624 Cisco CallManager|Ie - Q931CalledPartyIe IEData= 70 0C 80 30 30 34 31 31 34 34 34 34 35 37 |<:CISCOCM1-CLUSTER><:128.184.195.10>

02/05/2003 21:33:50.624 Cisco CallManager|Ie - H225UserUserIe IEData= 7E 00 4A 05 20 90 06 00 08 91 4A 00 02 02 00 01 05 00 33 74 47 77 78 A0 80 C0 50 4F F8 56 81 1D 23 29 00 00 8B 84 01 FA 00 4D 0C 07 00 80 B8 C3 0A 06 B8 11 00 80 C0 50 4F F8 56 81 1D 23 29 00 00 8B 84 01 FA 01 00 01 00 06 80 01 00 |<:CISCOCM1-CLUSTER><:128.184.195.10>

02/05/2003 21:33:50.624 Cisco CallManager|MMan_Id= 1. (iep= 0 dsl= 0 sapi= 0 ces= 0 IpAddr=fec3b880 IpPort=47110)|<:CISCOCM1-CLUSTER><:128.184.195.10>

02/05/2003 21:33:50.624 Cisco CallManager|IsdnMsgData2= 08 02 29 23 05 04 03 80 90 A3 6C 02 00 81 70 0C 80 30 30 34 31 31 34 34 34 34 35 37 7E 00 4A 05 20 90 06 00 08 91 4A 00 02 02 00 01 05 00 33 74 47 77 78 A0 80 C0 50 4F F8 56 81 1D 23 29 00 00 8B 84 01 FA 00 4D 0C 07 00 80 B8 C3 0A 06 B8 11 00 80 C0 50 4F F8 56 81 1D 23 29 00 00 8B 84 01 FA 01 00 01 00 06 80 01 00 |<:CISCOCM1-CLUSTER><:128.184.195.10>

02/05/2003 21:33:50.624 Cisco CallManager|EnvProcessTcpPort - write to ip Address: fec3b880

|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.640 Cisco CallManager| |<:CISCOCM1-CLUSTER><:128.184.195.10>

02/05/2003 21:33:50.640 Cisco CallManager|In Message -- H225CallProceedingMsg -- Protocol= H225Protocol|<:CISCOCM1-CLUSTER><:128.184.195.10>

02/05/2003 21:33:50.640 Cisco CallManager|Ie - H225UserUserIe -- IEData= 7E 00 36 05 21 C0 06 00 08 91 4A 00 04 28 00 B5 00 00 12 40 01 38 00 80 B8 C3 FE 8F A7 11 0C 11 00 80 C0 50 4F F8 56 81 1D 23 29 00 00 8B 84 01 FA 01 00 01 00 10 80 01 00 |<:CISCOCM1-CLUSTER><:128.184.195.10>

02/05/2003 21:33:50.640 Cisco CallManager|MMan_Id= 1. (iep= 0 dsl= 0 sapi= 0 ces= 0 IpAddr=fec3b880 IpPort=0)|<:CISCOCM1-CLUSTER><:128.184.195.10>

02/05/2003 21:33:50.640 Cisco CallManager|IsdnMsgData1= 08 02 A9 23 02 7E 00 36 05 21 C0 06 00 08 91 4A 00 04 28 00 B5 00 00 12 40 01 38 00 80 B8 C3 FE 8F A7 11 0C 11 00 80 C0 50 4F F8 56 81 1D 23 29 00 00 8B 84 01 FA 01 00 01 00 10 80 01 00 |<:CISCOCM1-CLUSTER><:128.184.195.10>

02/05/2003 21:33:50.780 Cisco CallManager|CMProcMon - ------Entered Router Verification|<:CISCOCM1-CLUSTER><:128.184.195.10>

02/05/2003 21:33:50.780 Cisco CallManager|CMProcMon - ----Exited Router Verification|<:CISCOCM1-CLUSTER><:128.184.195.10>

02/05/2003 21:33:50.890 Cisco CallManager|StationInit - InboundStim - KeepAliveMessage - Send KeepAlive to Device Controller. DeviceName=SEP000A8AA210E2, TCPHandle=0x65c0c18, Socket=0x9c8, IPAddr=128.184.195.72, Port=50668, Device Controller=[1,94,158]|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:128.184.195.72><:SEP000A8AA210E2>

02/05/2003 21:33:50.890 Cisco CallManager|StationD: 65c0c18 KeepAliveAck.|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:128.184.195.72><:SEP000A8AA210E2>

02/05/2003 21:33:51.390 Cisco CallManager|StationInit - InboundStim - KeepAliveMessage - Send KeepAlive to Device Controller. DeviceName=SEP000A41F97CC6, TCPHandle=0x65c0894, Socket=0xd54, IPAddr=128.184.195.145, Port=52352, Device Controller=[1,94,2942]|<:CISCOCM1->

The call was from 73xxx to 89030

which had all calls diversion to 0411444457. I noticed that in the trace the dn=00411444457. Why is there an extra "0" being added?

Cheers

Anyone have any ideas on why Call Manager does not recognise this dn in this trace

02/05/2003 21:33:50.593 Cisco CallManager|ForwardManager - wait_SsInterceptInd Received - Party= 0x100F4E6, InterceptKey= 0x54D |<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.593 Cisco CallManager|ForwardManager - findCallBySsParty - mPartyToActiveCallIndexMap entry NOT found for party= 0x100F4E6 |<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.593 Cisco CallManager|ForwardManager - findActivationEntryBySsParty - mPartyToActivationIndexMap - Entry NOT found for party= 0x100F4E6|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager|ForwardManager - addActiveCallTableEntry - Added entry for InterceptKey= 0x54D, Party= 0x100F4E6 CallKey= 0x2BFE|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager|ForwardManager - wait_SsInterceptInd - New Forward or Call Pickup started for Dn= 89030:PT-INTERNAL. Party= 0x100F4E6, InterceptKey= 0x54D, CallKey= 0x2BFE |<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager|ForwardManager - findCallBySsParty - Found entry for party= 0x100F4E6, CallKey= 0x2BFE |<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager|Forwarding - awaitForwardInitiation_SsInterceptInd - CFA attempted. CallKey= 0x2BFE|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager|Forwarding - findInterceptTableEntry - mDnToInterceptIndexMap entry NOT found for dn= 00411444457:PT-STD, InterceptKey= 0x238F940 |<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager|Forwarding - findInterceptTableEntry - mDnToInterceptIndexMap entry NOT found for dn= 00411444457:PT-STD, InterceptKey= 0x100652BC |<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager|Forwarding - formatRedirectCallReq - Using Orig Party CallKey= 2BFE|<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager|Forwarding - sendRedirectCallReq ForwardActiveCallEntry - Redirected Party= 0x100F4E6 Node= 1, to Dn= 00411444457 CSS= PT-INTERNAL:PT-LOCAL:PT-STD:PT-ONNET:PT-UNIVERSITY, CallKey= 2BFE |<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager|Forwarding - redirectCallToForwardAllDestination - Last Forward - Dn= 00411444457, CallKey= 0x2BFE |<:CISCOCM1-CLUSTER><:128.184.195.10><:1><:><:>

02/05/2003 21:33:50.608 Cisco CallManager| |<:CISCOCM1-CLUSTER><:128.184.195.10>

ryan.hicks
Level 1
Level 1

Make sure that G.711 is used on both sides and out to the PSTN. Otherwise a transcoder is needed.

If transcoding is required between Cisco CallManager clusters, you must configure the H.323 intercluster trunk with an MTP resource.

Remember !!! Outbound intercluster calls will use an MTP/transcoding resource from the Cisco CallManager from which the call originates.