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Community Member

Problem with IP Phone Agent going to Ready state

I'm playing around with the IP Phone agent & I have it apparently logging in -- it accepts the user's ID, password, and extension (and tells me when I do it wrong so I am reasonably sure its working) -- and takes me to a screen that has 2 options -- Ready and Logout. When I pick READY -- it gives me a screen that prompts me to resynchronize your agent state -- and if I select it, takes me right back to the login screen...

has anyone seen this behavior before, am i missing something obvious?

thanks,

John

1 REPLY
Community Member

Re: Problem with IP Phone Agent going to Ready state

John, the following links have information on IP Phone Agent log on Problems.

Troubleshooting IPCC Agent Login Failures : CF_Invalid_AgentID_Specified

http://www.cisco.com/warp/public/78/CF_Invalid.html

Troubleshooting the "agent needs to login to ACD" Error in a New IPCC Installation Where the Agent Cannot Login

http://www.cisco.com/warp/public/78/IPCC_ACDlogin.html

Agent Cannot Login

http://www.cisco.com/warp/public/78/ipcc_trouble.html#agent_Cant

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