I am trying to find any information around issues with CRS and Cisco Speech Connect. We are running version 5.X of the IPCC software. When one of our agents transfers a call handled by CRS using speech connect the call is normally dropped and that agent is unavailable to take calls. Her agent software puts her in the reserved state for any new call like CRS is trying to send the call to her but the call will end up stuck in queue. She has to logout of the agent software to get the call to move out of the queue to another agent. Anyone else had issues with CRS and Speech Connect?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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