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Community Member

Problem with MusicOnHold

Hi,

I need help with adding music in Music On Hold.

Why is it that I can't see my music (wav or mp3) that I just put in DropMOHAudioSourceFilesHere folder in the Music On Hold Audio Source Configuration section of the CallManager?

I'm currently using CallManager version 3.1.

Thanks in advance.

Arvin

3 REPLIES
Bronze

Re: Problem with MusicOnHold

Arvin,

Call Manager takes the wav or mps files out of that folder and converts it to a couple of different formats (ulaw, alaw etc...) The Drop folder will become empty. The files are moved to the TFTPpath folder if you want to look at them.

Geoff

Community Member

Re: Problem with MusicOnHold

Geoff,

I checked the Drop folder but the file is still there it was never converted.

Arvin

Community Member

Re: Problem with MusicOnHold

There is a translator service that periodically checks the drop folder. You might need to check the service control panel and see if its running. Also, if the file isn't translatable, it will drop just an xml file with the error message.

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