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New Member

Problems accessing the SAweb page Unity 2.4.6

When trying to access the SAWEB page on our Unity box i am getting this error: Your Windows Domain Account [Domain\unityadmin] is not associated with a Unity Subscriber.

I have gone in to Raw mode in the Exchange admin program and there are indeed Unity attributes listed for the account in question.

Specs: Unity 2.4.6.135, Windows 2000 Server SP2, Exhcnage 5.5 SP4

Any ideas?

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1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Problems accessing the SAweb page Unity 2.4.6

First check to make sure that IIS is running and that you have access to the Domain. If this is fine then try the following steps.

1. Open the Exchange Administrator on the Unity server.

2. Go to the server level, expand the server so you can get to the users folder.

3. In the Users folder find the subscriber "Example Administrator"

4. Open the properties window for that user and look for a field called "primary Windows NT account" - it's probably blank.

5. Choose an account, such as Administrator, to associate the Example Administrator.

6. Once you have an account association for the Primary Windows NT account, click OK

You should now be able to log into the SA with the Example Administrators rights, which are full, using the associated account.

2 REPLIES
Cisco Employee

Re: Problems accessing the SAweb page Unity 2.4.6

First check to make sure that IIS is running and that you have access to the Domain. If this is fine then try the following steps.

1. Open the Exchange Administrator on the Unity server.

2. Go to the server level, expand the server so you can get to the users folder.

3. In the Users folder find the subscriber "Example Administrator"

4. Open the properties window for that user and look for a field called "primary Windows NT account" - it's probably blank.

5. Choose an account, such as Administrator, to associate the Example Administrator.

6. Once you have an account association for the Primary Windows NT account, click OK

You should now be able to log into the SA with the Example Administrators rights, which are full, using the associated account.

New Member

Re: Problems accessing the SAweb page Unity 2.4.6

Associating an account with the Example Administrator was what did the trick. A tac engineer walked me through this yesterday. Thanks.

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