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Problems restoring Unity (Exchange)

Is there a procedure for restoring Unity (Exchange)? We haven't found any documentation.<br><br>We are having problems with a restore. When we tried to restore the Exchange directory and Exchange Information store we got the following error. Microsoft Exchange services returned '41b' from a call to 'ControlService(STOP)' additional data 'MSExchangeDS'<br><br>We left everything running on Exchange when we tried the restore so we then tried to shut all of the Exchange services down before retrying a restore. To our suprise, everytime we shutdown the Exchange services they restart by themselves, even when set to manual. We've found some dependencies and tried to set them manual, but so far we're stuck. <br><br>


Re: Problems restoring Unity (Exchange)

I'm not sure what problem you're having with the exchange restore (restore using what? Which tape backup package are you using or are you using something else?). We have a section on how to backup and restore a stand alone Unity server (i.e POV, not installed into a larger Exchange site) in the README file which you'll find in the Documentation directory under CD #1. This covers the procedures specific to BackupExec, but any Exchange aware backup program should work. Unity does not present any additional special needs for backing up your mail store and directory.

If Exchnage is starting up it may be because the Unity gateway is trying to force it. Set the AVCsGateway service to disabled and you should be able to keep Exchange down (unless something else you have installed on the box is kicking it off). If you get in a real jam, set the Exchange services to disabled instead of manual (the BackupExec docs actually reccomend this in some cases when you need to repair the directory information and you're restarting).

Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems (new page for Unity support tools and scripts)

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