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Problems with agents

I have the IPCC express 3.0.3a. One agent have problem with the conection to the ICD server.

This are the log.

17:20:45 12/02/2003 INFO PhoneDev PD2536 ICDServerLogin: Trying to Create Session for ICDServerA[192.168.100.11]ICDPortA[42027]: Number of Tries [1]

17:20:46 12/02/2003 INFO PhoneDev PD2626 ICDServerLogin: Open new session to ICD Server confirmed

17:21:16 12/02/2003 INFO PhoneDev PD1233652 OnSnapShot: Requesting Device Snapshot

17:21:18 12/02/2003 INFO Enterprise_Data VERSION:[Release 4.3.2.9] PLATFORM:[2000 Service Pack 3]

17:21:18 12/02/2003 INFO Enterprise_Data EA0070 Starting up

17:21:19 12/02/2003 INFO Enterprise_Data FF0132 FastCall.Application created

17:21:19 12/02/2003 INFO Enterprise_Data FF0184 Connection points registered.

17:21:19 12/02/2003 INFO agentchat VERSION:[Release 4.3.2.9] PLATFORM:[2000 Service Pack 3]

17:21:19 12/02/2003 INFO agentchat CC0070 Starting up

17:21:19 12/02/2003 INFO agentchat FF0132 FastCall.Application created

17:21:20 12/02/2003 INFO agentchat FF0184 Connection points registered.

18:05:43 12/02/2003 FATAL FCICD0014 Return: sockRC=<15>, <failed to receive message header from icd server>.

18:05:43 12/02/2003 FATAL FCICD0011 ERROR: <16:error in receiving socket message from icd server>.

18:05:43 12/02/2003 FATAL PhoneDev PD0151 HeartBeatFailure: ICD offline

18:05:43 12/02/2003 INFO FCCTI_1000 splkJtapiobj:StopProvider: Remove provider observer.

18:05:43 12/02/2003 INFO FCCTI_1000 splkJtapiobj:StopProvider: Provider Shutdown.

18:05:43 12/02/2003 FATAL FCICD0012 Return: socketRC=<16>, <failed to send message to icd server>.

18:05:48 12/02/2003 INFO PhoneDev PD1818 PhoneDevShutDown: CTI Shutdown

18:05:48 12/02/2003 INFO Enterprise_Data EA0202 Shutting down

18:05:49 12/02/2003 INFO agentchat 0235 CallChat Shutting down

Know Someone about this problem.

regards

Sebastian

1 REPLY
Bronze

Re: Problems with agents

Hi

These errors do indicate a Network connection problem to the IPCC Express server. Check that the switch settings for the server and client

are set to 100-Full. If this is occurring frequently try to continuously ping the CRS server from the client to check for a network problem.

Regards

Venkat

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