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Problems with CallerID on R2 conection

This is the picture of my network:

PSTN---R2---7206VXR-----CallManager-----IP Phone

The problem that I have is, when I receive a call in the IP phone from the PSTN I can´t see the phone number that is calling, I turn on the debug VOIP CCAPI INOUT on the 7206VXR, and this is the information:

*Jun 12 16:51:46.141: cc_api_call_setup_ind (vdbPtr=0x637C4D38, callInfo={called=5703,called_oct3=0x81,calling=,calling_oct3=0x1,calling_oct3a=0x80,calling_xlated=false,subscriber_type_str=Unknown,fdest=1,peer_tag=2, prog_ind=3,callingIE_present 0},callID=0x638C2208)

*Jun 12 16:51:46.141: cc_api_call_setup_ind sub_called oct3:len:data=0x0:188:

*Jun 12 16:51:46.141: cc_api_call_setup_ind calling number is null, answer addr dest pattern e164_ans_addr 0 e164_dest_pattern 0

*Jun 12 16:51:46.141: cc_api_call_setup_ind type 11 , prot 0

*Jun 12 16:51:46.141: cc_insert_call_entry: Increment call volume counter

*Jun 12 16:51:46.141: cc_insert_call_entry: current call volume: 3

*Jun 12 16:51:46.141: cc_insert_call_entry: entry's incoming TRUE. is_incoming is TRUE

*Jun 12 16:51:46.141: cc_incr_if_call_volume: not the VoIP or MMoIP

*Jun 12 16:51:46.141: cc_process_call_setup_ind (event=0x63809AF0)

*Jun 12 16:51:46.141: >>>>CCAPI handed cid 48422 with tag 2 to app "DEFAULT"

*Jun 12 16:51:46.141: sess_appl: ev(24=CC_EV_CALL_SETUP_IND), cid(48422), disp(0)

*Jun 12 16:51:46.141: sess_appl: ev(SSA_EV_CALL_SETUP_IND), cid(48422), disp(0)

*Jun 12 16:51:46.141: ssaCallSetupInd

*Jun 12 16:51:46.141: ccCallSetContext (callID=0xBD26, context=0x638BFB80)

*Jun 12 16:51:46.141: ssaCallSetupInd cid(48422), st(SSA_CS_MAPPING),oldst(0), ev(24)ev->e.evCallSetupInd.nCallInfo.finalDestFlag = 1

*Jun 12 16:51:46.141: ssaCallSetupInd finalDest cllng(), clled(5703)

*Jun 12 16:51:46.141: ssaCallSetupInd cid(48422), st(SSA_CS_CALL_SETTING),oldst(0), ev(24)dpMatchPeersMoreArg result= 0

*Jun 12 16:51:46.141: ssaSetupPeer cid(48422) peer list: tag(100) called number (5703) tag(101) called number (5703)

*Jun 12 16:51:46.141: ssaSetupPeer cid(48422), destPat(5703), matched(2), prefix(), peer(63B8F96C), peer->encapType (2)

*Jun 12 16:51:46.141: ccCallProceeding (callID=0xBD26, prog_ind=0x0)

*Jun 12 16:51:46.141: ccCallSetupRequest (Inbound call = 0xBD26, outbound peer =100, dest=, params=0x637BD118 mode=0, *callID=0x637BD548, prog_ind = 3) callingIE_present 0

*Jun 12 16:51:46.141: ccCallSetupRequest numbering_type 0x81

*Jun 12 16:51:46.141: ccCallSetupRequest encapType 2 clid_restrict_disable 1 null_orig_clg 1 clid_transparent 0 callingNumber

*Jun 12 16:51:46.141: dest pattern 57.., called 5703, digit_strip 0

*Jun 12 16:51:46.141: callingNumber=, calledNumber=5703, redirectNumber= display_info= calling_oct3a=80

*Jun 12 16:51:46.141: accountNumber=, finalDestFlag=1,

guid=fc9d.e359.9c2c.11d7.8a76.8614.e272.eec5

*Jun 12 16:51:46.141: peer_tag=100

*Jun 12 16:51:46.141: ccIFCallSetupRequestPrivate: (vdbPtr=0x634D7060, dest=, callParams={called=5703,called_oct3=0x81, calling=,calling_oct3=0x1, calling_xlated=false, subscriber_type_str=Unknown, fdest=1, voice_peer_tag=100},mode=0x0) vdbPtr type = 1

*Jun 12 16:51:46.141: sub_called oct3:len:data=0x0:188:

*Jun 12 16:51:46.141: ccIFCallSetupRequestPrivate: (vdbPtr=0x634D7060, dest=, callParams={called=5703, called_oct3 0x81, calling=,calling_oct3 0x1, calling_xlated=false, fdest=1, voice_peer_tag=100}, mode=0x0, xltrc=-5)

*Jun 12 16:51:46.141: sub_called oct3:len:data=0x0:188:

*Jun 12 16:51:46.141: cc_insert_call_entry: not incoming entry

*Jun 12 16:51:46.141: cc_insert_call_entry: entry's incoming FALSE. is_incoming is FALSE

*Jun 12 16:51:46.141: ccSaveDialpeerTag (callID=0xBD26, dialpeer_tag=0x64)

*Jun 12 16:51:46.141: ccCallSetContext (callID=0xBD27, context=0x63CFD4B8)

*Jun 12 16:51:46.141: ccCallReportDigits (callID=0xBD26, enable=0x0)

*Jun 12 16:51:46.141: cc_api_call_report_digits_done (vdbPtr=0x637C4D38, callID=0xBD26, disp=0)

*Jun 12 16:51:46.141: sess_appl: ev(52=CC_EV_CALL_REPORT_DIGITS_DONE), cid(48422), disp(0)

*Jun 12 16:51:46.141: cid(48422)st(SSA_CS_CALL_SETTING)ev(SSA_EV_CALL_REPORT_DIGITS_DONE)

oldst(SSA_CS_MAPPING)cfid(-1)csize(0)in(1)fDest(1)

*Jun 12 16:51:46.141: -cid2(48423)st2(SSA_CS_CALL_SETTING)oldst2(SSA_CS_MAPPING)

*Jun 12 16:51:46.141: ssaReportDigitsDone cid(48422) peer list: tag(101) called number (5703)

*Jun 12 16:51:46.141: ssaReportDigitsDone callid=48422 Reporting disabled.

*Jun 12 16:51:46.141: cc_api_supported_data data_mode=0x10002

*Jun 12 16:51:46.145: cc_incr_if_call_volume: remote IP is 159.223.194.10

*Jun 12 16:51:46.145: cc_incr_if_call_volume: hwidb is FastEthernet1/1

*Jun 12 16:51:46.145: cc_incr_if_call_volume: added for entry: 3, voip: 3, mmoip: 0

*Jun 12 16:51:46.145: ccTDUtilGetInstanceCount: For tagID[1] of callID[48423]

*Jun 12 16:51:46.145: ccTDPvtProfileTableObjectAccessManager: No profileTable set for callID[48423]

*Jun 12 16:51:46.145: ccTDUtilGetInstanceCount: For tagID[2] of callID[48423]

*Jun 12 16:51:46.145: ccTDPvtProfileTableObjectAccessManager: No profileTable set for callID[48423]

*Jun 12 16:51:46.157: cc_api_call_proceeding(vdbPtr=0x634D7060, callID=0xBD27,

prog_ind=0x0, rawmsgPtr=0x0)

*Jun 12 16:51:46.157: sess_appl: ev(21=CC_EV_CALL_PROCEEDING), cid(48423), disp(0)

*Jun 12 16:51:46.157: cid(48423)st(SSA_CS_CALL_SETTING)ev(SSA_EV_CALL_PROCEEDING)

oldst(SSA_CS_MAPPING)cfid(-1)csize(0)in(0)fDest(0)

*Jun 12 16:51:46.157: -cid2(48422)st2(SSA_CS_CALL_SETTING)oldst2(SSA_CS_CALL_SETTING)

*Jun 12 16:51:46.157: ssaCallProc

*Jun 12 16:51:46.157: ccGetDialpeerTag (callID=0xBD26)

*Jun 12 16:51:46.157: ssaIgnore cid(48423), st(SSA_CS_CALL_SETTING),oldst(1), ev(21)

*Jun 12 16:51:46.165: cc_api_call_alert(vdbPtr=0x634D7060, callID=0xBD27, prog_ind=0x0, sig_ind=0x1)

*Jun 12 16:51:46.165: sess_appl: ev(7=CC_EV_CALL_ALERT), cid(48423), disp(0)

*Jun 12 16:51:46.165: cid(48423)st(SSA_CS_CALL_SETTING)ev(SSA_EV_CALL_ALERT)

oldst(SSA_CS_CALL_SETTING)cfid(-1)csize(0)in(0)fDest(0)

*Jun 12 16:51:46.165: -cid2(48422)st2(SSA_CS_CALL_SETTING)oldst2(SSA_CS_CALL_SETTING)

*Jun 12 16:51:46.165: ssaAlert

*Jun 12 16:51:46.169: ccGetDialpeerTag (callID=0xBD26)

*Jun 12 16:51:46.169: ccCallAlert (callID=0xBD26, prog_ind=0x0, sig_ind=0x1)

*Jun 12 16:51:49.049: cc_api_call_connected(vdbPtr=0x634D7060, callID=0xBD27), prog_ind = 0cc_api_call_connected: setting callEntry->connected to TRUE

*Jun 12 16:51:49.049: sess_appl: ev(8=CC_EV_CALL_CONNECTED), cid(48423), disp(0)

*Jun 12 16:51:49.049: cid(48423)st(SSA_CS_ALERT_RCVD)ev(SSA_EV_CALL_CONNECTED)

oldst(SSA_CS_CALL_SETTING)cfid(-1)csize(0)in(0)fDest(0)

*Jun 12 16:51:49.049: -cid2(48422)st2(SSA_CS_ALERT_RCVD)oldst2(SSA_CS_CALL_SETTING)

*Jun 12 16:51:49.049: ssaConnect

*Jun 12 16:51:49.049: ccGetDialpeerTag (callID=0xBD26)

*Jun 12 16:51:49.049: ccConferenceCreate (confID=0x637BD5F4, callID1=0xBD26, callID2=0xBD27, tag=0x0)

*Jun 12 16:51:49.049: cc_api_bridge_done (confID=0x50FD, srcIF=0x634D7060, srcCallID=0xBD27, dstCallID=0xBD26, disposition=0, tag=0x0)

*Jun 12 16:51:49.049: cc_api_bridge_done (confID=0x50FD, srcIF=0x637C4D38, srcCallID=0xBD26, dstCallID=0xBD27, disposition=0, tag=0x0)

*Jun 12 16:51:49.049: cc_api_caps_ind (dstVdbPtr=0x634D7060, dstCallId=0xBD27, srcCallId=0xBD26,

caps={codec=0x2887F, fax_rate=0xBF, vad=0x3, modem=0x2

codec_bytes=0, signal_type=3})

*Jun 12 16:51:49.049: cc_api_caps_ind (Playout: mode 0, initial 60,min 40, max 300)

*Jun 12 16:51:49.049: cc_api_caps_ind (dstVdbPtr=0x637C4D38, dstCallId=0xBD26, srcCallId=0xBD27,

caps={codec=0x1, fax_rate=0x2, vad=0x2, modem=0x0

codec_bytes=160, signal_type=2})

*Jun 12 16:51:49.049: cc_api_caps_ind (Playout: mode 0, initial 60,min 40, max 300)

*Jun 12 16:51:49.049: cc_api_caps_ack (dstVdbPtr=0x637C4D38, dstCallId=0xBD26, srcCallId=0xBD27,

caps={codec=0x1, fax_rate=0x2, vad=0x2, modem=0x0

codec_bytes=160, signal_type=2, seq_num_start=4416})

*Jun 12 16:51:49.053: cc_api_caps_ack (dstVdbPtr=0x634D7060, dstCallId=0xBD27, srcCallId=0xBD26,

caps={codec=0x1, fax_rate=0x2, vad=0x2, modem=0x0

codec_bytes=160, signal_type=2, seq_num_start=4416})

*Jun 12 16:51:49.053: cc_api_voice_mode_event , callID=0xBD26

*Jun 12 16:51:49.053: Call Pointer =638BFB80

*Jun 12 16:51:49.053: sess_appl: ev(29=CC_EV_CONF_CREATE_DONE), cid(48422), disp(0)

*Jun 12 16:51:49.053: cid(48422)st(SSA_CS_CONFERENCING)ev(SSA_EV_CONF_CREATE_DONE)

oldst(SSA_CS_CALL_SETTING)cfid(20733)csize(2)in(1)fDest(1)

*Jun 12 16:51:49.053: -cid2(48423)st2(SSA_CS_CONFERENCING)oldst2(SSA_CS_ALERT_RCVD)

*Jun 12 16:51:49.053: ssaConfCreateDone

*Jun 12 16:51:49.053: ccCallConnect (callID=0xBD26), prog_ind = 0ccCallConnect: setting callEntry->connected to TRUE

Can you help to check why I can´t recive the CallerID?

Thanks in advance

Jaime

1 REPLY
Cisco Employee

Re: Problems with CallerID on R2 conection

Hard to tell from this, we really need to be looking at the E1 interface or voice port to what is happening with R2. There are many variations of R2, make sure that what is configured on the gateway matches what is configured on the switch.

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