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Problems with IVR/AA

IVR and CCM 3.0.8 are installed on the same MCS and when I configured AA it doesn`t provide voice prompts, according trace log information the prompt files format is unsupported audio format for my system...

Suggestions are _very_ welcome

Here`s part of log file.

____________________________________________________

1: ???. 07 00:19:30.281 GMT+300 %MIVR-ENG-6-UNK:Cisco Application Engine started

2: ???. 07 00:19:30.296 GMT+300 %MIVR-ENG-6-UNK:Cisco Application Engine Domain: Cisco Workflow CCN Domain

3: ???. 07 00:19:30.296 GMT+300 %MIVR-ENG-6-UNK:Workflow RT Container set

4: ???. 07 00:19:30.359 GMT+300 %MIVR-ENG-6-UNK:Workflow Manager initialized

5: ???. 07 00:19:30.484 GMT+300 %MIVR-ENG-6-UNK:RMI Manager initialized

6: ???. 07 00:19:30.515 GMT+300 %MIVR-ENG-6-UNK:Realtime Data Manager started

7: ???. 07 00:19:30.531 GMT+300 %MIVR-ENG-6-UNK:Historical Reporting Manager initialized

8: ???. 07 00:19:30.562 GMT+300 %MIVR-SS_ICM-6-UNK:initializing ...

9: ???. 07 00:19:31.125 GMT+300 %MIVR-SS_ICM-6-UNK:... initialized

10: ???. 07 00:19:31.140 GMT+300 %MIVR-SS_DB-6-UNK: Initializing EDBS Subsystem

11: ???. 07 00:19:31.156 GMT+300 %MIVR-SS_DB-6-UNK:Microsoft JDBC Driver Open Success

12: ???. 07 00:19:31.281 GMT+300 %MIVR-SS_DB-5-UNK: No DSNs configured

13: ???. 07 00:19:31.453 GMT+300 %MIVR-SS_TEL-6-UNK:JTAPI Login Str: 195.9.40.242;login=xxxxxxx;passwd=*********

14: ???. 07 00:19:31.718 GMT+300 %MIVR-SS_TEL-6-UNK:Starting CTI Port recovery thread...

15: ???. 07 00:19:32.453 GMT+300 %MIVR-ENG-6-UNK:Subsystems started

16: ???. 07 00:19:32.453 GMT+300 %MIVR-ENG-6-UNK:Cisco Application Engine ready

17: ???. 07 00:19:34.578 GMT+300 %MIVR-SS_TEL-6-UNK:Successfully loaded workflow: aa.aef for route point: 3000

18: ???. 08 00:24:02.203 GMT+300 %MIVR-SS_TEL-6-UNK:Successfully loaded workflow: aa.aef for route point: 3000

19: ???. 08 01:07:01.890 GMT+300 %MIVR-SS_TEL-5-UNK:CTI Port Group reRouteEvent: Route Session: GCID=(1,51)->ACTIVE/RA: 3000, Terminate route session.

20: ???. 08 01:07:01.921 GMT+300 %MIVR-SS_TEL-3-UNK:CallID: 1, MediaID: 51/1 Rejecting call because call got re-routed.

21: ???. 08 01:17:54.875 GMT+300 %MIVR-SS_TEL-3-UNK:MediaManager can't play C:\Program Files\wfavvid\Prompts\user\_wfaa_3000_welcome.wav due to unsupported audio format, exception: com.cisco.wf.media.IncompatibleSourceException: java.io.IOException: java.io.FileNotFoundException: /C:\Program Files\wfavvid\Prompts\user\_wfaa_3000_welcome.wav

22: ???. 08 01:17:54.906 GMT+300 %MIVR-SS_TEL-3-UNK:MediaManager can't play C:\Program Files\wfavvid\Prompts\user\AAMainMenu.wav due to unsupported audio format, exception: com.cisco.wf.media.IncompatibleSourceException: java.io.IOException: java.io.FileNotFoundException: /C:\Program Files\wfavvid\Prompts\user\AAMainMenu.wav

23: ???. 08 01:17:59.906 GMT+300 %MIVR-SS_TEL-3-UNK:MediaManager can't play C:\Program Files\wfavvid\Prompts\user\AAMainMenu.wav due to unsupported audio format, exception: com.cisco.wf.media.IncompatibleSourceException: java.io.IOException: java.io.FileNotFoundException: /C:\Program Files\wfavvid\Prompts\user\AAMainMenu.wav

24: ???. 08 01:18:04.906 GMT+300 %MIVR-SS_TEL-3-UNK:MediaManager can't play C:\Program Files\wfavvid\Prompts\user\AAMainMenu.wav due to unsupported audio format, exception: com.cisco.wf.media.IncompatibleSourceException: java.io.IOException: java.io.FileNotFoundException: /C:\Program Files\wfavvid\Prompts\user\AAMainMenu.wav

25: ???. 08 01:18:09.906 GMT+300 %MIVR-SS_TEL-3-UNK:MediaManager can't play C:\Program Files\wfavvid\Prompts\user\AAMainMenu.wav due to , exception: com.cisco.wf.media.IncompatibleSourceException: java.io.IOException: java.io.FileNotFoundException: /C:\Program Files\wfavvid\Prompts\user\AAMainMenu.wav

2 REPLIES
Cisco Employee

Re: Problems with IVR/AA

Did you customize the welcome and mainmenu prompts for your AA?

If so, you need to make sure that when you saved them that they are in Windows .wav format, 8000Hz, 8-bit Mono, CCITT u-law format.

If they aren't you will see the above errors. See http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/ip_auto/aaadm02.htm

If you haven't customized the files then let us know.

Community Member

Re: Problems with IVR/AA

hey wassup,

I tried to install IP-IVR in Cisco CallManager 3.0(6) and 3.0(8), follow steps which Cisco supply on website, and i couldnt make IP_AA or IVR work. I didnt change "welcome Prompt".

The thing is that there is no example for AA or IVR how it work after installing in Cisco Website.

I was wondering that is it IP_AA or IP_IVR working or not??????

Ken

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