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Problems with Unity 3.04

I am having the following problems with unity;

AvCiscoTsp device 11: Disconnected from CallManager 10.10.1.10.

Component Miu: Thread 0x00000E44 had a Failure on Port 7 in Method CAvTSPAbstraction::Selsius_SetMWI()

DESCRIPTION: HardFailure from lineDevSpecific.

DETAILS:

DestAddress: 2420

Messages: 1

State: ON

ErrorCode: 0x80000048.

My question is whether this is a known problem to the 3.0 code, configuration or more than likely something else.

Thanks

1 REPLY
Cisco Employee

Re: Problems with Unity 3.04

For that first issue, we'd need to look at the entire Unity system at the time of the TSP disconnect to determine if this is a pervasive problem, or just normal behavior. Having a disconnect happen every so often is not a problem. However, if you see multiple disconnects from multiple ports at the same time (especially if you see the ports "looping" that is, disconnecting, re-connecting disconnecting reconnecting...), that's a problem. It's not a problem of the TSP; it's a sign things elsewhere in Unity aren't responding in a timely manner.

For the MWI, that's probably not a defect. That error message is what you'll get when the AvSkinnyTSP thought that the MWI request mechanism at the Skinny layer did not work. This could be that the TSP got a skinny event back from CCM that it wasn't expecting, or it didn't get the event at all. For the TSP to consider the MWI request to be successful (and return a success code instead of 0x80000048), it has to get a specific skinny message from CCM.

Is that happening a lot? Intermittently? Always? If it's always happening, set the AvSkinnyTsp traces and reproduce a MWI attempt. If you post the traces, we can take a look.

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