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Public Distribution List error

Public Distribution List error "sorry that is not a valid entry". We have done the following Subcribers > Subscriber Template > Distribution Lists. Created "IT" list with IT staff as members. Then proceeded to Subscribers > Public Distribution List > Profile. Clicked "+" to add profile called "IT" Owner Sam (IT department manager - a Unity Subscriber), Owner type Subscriber, Recorded voice "Information Technolory", extension 5475. Stopped and started Unity.<br><br>Dial into System greeting. During opening greeting dial "5475". Received message "sorry that is not a valid entry". <br><br>What could be the problem?<br><br>


Re: Public Distribution List error

You don't dial a distribution list directly, you can address it as a subscriber using this ID or by spelling the lists name. Outside callers can't just dial an ID of a DL like they can with a call handler/subscriber/interviewer box.

Sign in as a subscriber and address a message and try spelling the name or using the ID, it should work fine.

If you want outside callers to be able to leave a message for a DL, set the DL up as a message recipient for a call handler and do it that way.

Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems (new page for Unity support tools and scripts)