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New Member

Publisher

We have a customer who's CCM cluster is made up of one pub and one sub. I had to reboot the sub last night and none of the IP phones registered with the pub. The call manager group does include the pub. What would cause the publisher to not allow phones to register? The phones see the pub as the standby CallManager.

Thanks

3 REPLIES

Re: Publisher

Did you check if callmanager service was up on the Publisher ? Do you see any error logs (eventviewer) on publisher when you rebooted the subscriber ?

New Member

Re: Publisher

Here's the error from Event Viewer:

Error: DeviceTransientConnection - Transient connection attempt.

Connecting Port: 0

Device name [Optional].: 350-PARK-AVE

Device IP address.: 10.200.4.1

Device type. [Optional]: 111

Reason Code [Optional].: 3

App ID: Cisco CallManager

Cluster ID: CCM-PUB-Cluster

Node ID: 10.10.1.10

Explanation: A connection was established and immediately dropped before completing registration. Incomplete registration may indicate a device is rehoming in the middle of registration. The alarm could also indicate a device misconfiguration, database error, or an illegal/unknown device trying to attempt a connection.

Recommended Action: No action is required if this event was issued as a result of a normal device rehome..

New Member

Re: Publisher

Does anyone know why this is happening?

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