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Community Member

push a phone profile from an desktop icon

Hi, I want to know if it's possible to "push"/"change" a phone profile from a desktop icon.

In my call center 2 agents shared the same computer/Cisco Agent Desktop, and I want a way to allow these agent to "reconfigure" the phone when they are sit at the desk. Essentially, I want the same things that "extension mobility" but with a way to initiate the reconfiguration from a computer, instead of using the phone screen.

Thanks !!!

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Re: push a phone profile from an desktop icon

Re: push a phone profile from an desktop icon

I could make you an app that can do the trick,

drop me an email if you want to discuss.

saschamonteiro@hotmail.com

Community Member

Re: push a phone profile from an desktop icon

Thanks, but for the moment the trick that I found is ok.I'm using the same URL than extension mobility.

http://URL_OF_EXTENSION_MOBILITY.asp?SEPAAAAAAAA&username=xxx&PIN=ddd

Re: push a phone profile from an desktop icon

Cool,

Have a look here too, it's the Extension Mobility API

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_usage_guide_chapter09186a00802e28fc.html

But you are better off using https I reckon...

better than sending usernames/pins over the wire ;-)

Community Member

Re: push a phone profile from an desktop icon

Does somebody can explain what is this tag ? What appID tag should contain ? Where can I find it ?

7960LoginApp

Thanks !

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