Hi, I want to know if it's possible to "push"/"change" a phone profile from a desktop icon.
In my call center 2 agents shared the same computer/Cisco Agent Desktop, and I want a way to allow these agent to "reconfigure" the phone when they are sit at the desk. Essentially, I want the same things that "extension mobility" but with a way to initiate the reconfiguration from a computer, instead of using the phone screen.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...