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New Member

Pushing messages button mysteriously calls main line

I have a user with a Cisco 7941 phone and when she pushes the messages button and puts in her password it will dial our main line on a 7961 phone. When the receptions pickups up the call there is no one on the other line, but the call is active for as long as the user is checking her voice mail. Any ideas on what would cause this to happen?

I have compared the configuration to other phones and they are the same, I have tried to reset the phone and have had the user change her VM password and it still happens. This just started happening about a month ago. We are currently using CME with Cisco Unity.

1 REPLY
New Member

Re: Pushing messages button mysteriously calls main line

Can you post the "telephony-service" portion of your CME config?

Thanks,

JG

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