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QM Recording Issue

Hi,

 

I am getting the below error in Log File.

 

INFO CTI0000 A register request failed with error 'Specified device not in provider's domain: SEP9C8E99E531AD'.  Retries will occur automatically.
ERROR SQM2303 The MAC address <9C8E99E531AD> is not associated with the JTAPI user.

But this not a IP Phone MAC Address : 9C8E99E531AD - This is Desktop MAC Address. I have checked the From phone PC is Connected and IP Phone is getting Correct Voice VLAN IP Address. and Correct MAC Address is added in JTPI Application User. this is Happening only for few users. remaining users working with out Issue.

 

Any Idea what would be the Issue?

 

Regards

Selva

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