Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

QRT error

CCM 412. Trying to open QRT(quality report tool) on CCM. After click the get log, it pops up a page prompting the following error:

Microsoft JScript runtime error '800a004c'

Path not found

/CCMService/QRTReportResult.asp, line 219

Has anybody seen this error before how to fix it? Thanks

3 REPLIES
Green

Re: QRT error

The Cisco Extended Services service is enabled?

New Member

Re: QRT error

You are right. This service is not on the sub. Now I went to pub, it runs this service. However I saw this message this time

Document empty or invalid!!.

Could not do "Problem Reporting"

Is this normal if nobody press the button to report problem from the phone?

Thanks

Green

Re: QRT error

Yes,...

"When multiple Cisco Extended Functions are active within a Cisco CallManager cluster, the redundancy manager uses an algorithm to determine

which Cisco Extended Functions service is active and which is the backup CEF. The Redundancy Manager uses the lowest IP address of the server that is

running the CEF service as the active service. The remaining CEF services serve as backup services"

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/sys_ad/4_1_2/ccmfeat/fsqrt.htm#wp1039191

We have the option to select the Server under QRT reports because CEF service activation is configurable, the .XML for the reports are generated in the server where CEF is active.

HTH

248
Views
4
Helpful
3
Replies
CreatePlease login to create content