My unity is 2.46 with ex55 in-box installed. We are going to upgrade it to a 3.15 unity by setting up a new. New server is win2000 with ex55. I have 2 questions here:
1. I am reading the Cisco upgrade process documentation, one of the step is to import winnt accounts into ex55. Because I still have to restrore message store, my question here is which step is first, import WINNT accounts or restore message?
2. In worst case, if my setting up new server failed, how can I go back to unity 2.46.because I realized that during the upgrade, the licence key(activation code)will be changed to new version 3.15 which means I lost 2.46 license key(activation code)? Can I just reattach the license key back to unity 2.46 server and use upgrade license utility or actually more complex?
1. you'll want to import the accounts into Exchange first I would imagine and then restore the messages - depending on how you're doing that (i.e. ExMerge or using a backup package or what). The docs are deliberately vague there since this is not a Unity specific item and you should refer to Microsoft documentation for the process of migrating your mailstores to a new server and upgrading OS versions and/or your backup/restore software for reccomendations on how to deal with your message store restore.
2. If you put your key on a 2.x system and bring it up, the key will be stamped as a 2.x key again and will not work on 3.x until you reapply your upgrade code to it to stamp it as a 3.x version key again.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...