Hi.. I know a part of this question was already asked. However, I really need help with my current issue.
My client does not want to publish a separate RP number only for VIPs. What they want is for the VIPs to call into the main call center number, once they choose a Queue option they have the capability to send a DTMF tone of "VIP", or "847", so that they can be set a Priority of 10 within the Queue.
I want them to have the Priority capabilities no matter where they call from.
So with that, is this possible? And if so, what do I need to do so to present this "VIP" DTMF option, capture it, and then Prioritize the VIP caller?
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...