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Queuing calls in Pilot Number

Hi,

I was wondering if someone could please help me with what is JTAPI trigger?

The reason why I am asking is because I have a major problem with trying to queue calls when all the DNs in a hunt group are busy. If I do not queue the calls, the calls would be dropped.

I tried adding a new route point where ICD would delay the call for 10 seconds and then send it back to pilot number, but then

I was told that it is possible to create a JTAPI trigger which would be added as the last DN which would just queue the call.

What I do not understand is:

- Is JTAPI trigger a program that I need to develop on my own?

- How do I add this trigger to a huntgroup?

- How will it queue the calls until one of the DNs in a hunt group become available? Or do I have to infitely loop the call to the same pilot number?

Thanks,

Vic

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