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New Member

Queuing calls to a pilot point in CM 4.0

I have configured a pilot point in CM 4.0 to queue mutiple calls using the attendant console configuration tool. Works great. However, instead of the TCD service routing longest wait time "in queue" first, it ends up routing the last call in queue first. Example: ext 1234 goes in queue. ext 1235 goes in queue. Pilot point A hangs up...ext 1235 rings Pilot point A! Hang up, ext 1234 rings Pilot point A! Sounds like a bug, but thought I'd try here 1st. Thanks.

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New Member

Re: Queuing calls to a pilot point in CM 4.0

Thanks for your links, but it's not the configuration that's the problem. If you are experiencing the same issue, you can follow the following bug ID that TAC created for this issue.

CSCee05797 -- CallQueuing for ACPilotPoint used LIFO instead of FIFO upon redirect

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