I am using accconfig.bat to queue calls to a number and I have a problem where when the call transfers it queues for the default time before ringing the phone even when the number is not busy. I want it to transfer directly and only queue when the line is busy. Has anyone come across this issue??
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...