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Quirky VMI behavior

I am having a problem with a particular user's VMI light. For some reason the phone does not turn off the MWI after a message has been listened to. I can send the MWI off code to the phone and that will turn off the light. But in the morning the light comes back on after the MWI is resynced, eventhough there are no messages in the queue.

Any idea how I can fix this problem?

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