Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

Quite tone with one external phone number

Hi all

I have CM 3.1.4(b) and a cisco 3725 running IOS flash:c3725-is-mz.122-13.T.bin acting as the gateway. For some particular reason when a user on an IP phone called a particular external phone number the beep that come after the prompt to leave a message is inaudible. I could hear the voicemail prompt perfectly. If I use a mobile or an analog phone I could hear the beep perfectly. Does anybody know why this would occur and whether there are any settings on the Call Manager or the gateway that I could test like audio gain etc... This problem could be replicated all the time.

Cheers

4 REPLIES
Bronze

Re: Quite tone with one external phone number

This is happening because the gateway is intercepting the dtmf tone and relaying it to the CM via dtmf-relay. The CM then sends a skinny message to the phone telling it which key was pressed.

In the past, the phones did not play out a tone when it received this message. CSCdy81988 changed this behavior, and the minimum phone loads that fix it are:

3.1 : P00303010412.bin

3.2 : P00303020215.bin

3.3 : P00303030201.bin

New Member

Re: Quite tone with one external phone number

I have tested this with various call manager running 3.3(2) with phone load number P00303030202 but the problem is actually worse with these phone loads. I could not even hear the beep. Does it have to be specific to the phone loads you mentioned above? Please help?

Bronze

Re: Quite tone with one external phone number

No, it should work in these loads. Can you paste the configuration of your voip dial-peers on your gateway?

New Member

Re: Quite tone with one external phone number

Here is the config of the gateway dial-peers

voice-port 1/0:15

input gain -4

echo-cancel coverage 32

cptone AU

!

!

mgcp profile default

!

!

!

dial-peer cor custom

!

!

!

dial-peer voice 10 pots

destination-pattern 0T

progress_ind alert enable 8

progress_ind progress enable 8

progress_ind connect enable 8

direct-inward-dial

port 1/0:15

!

dial-peer voice 100 voip

incoming called-number .

destination-pattern 0399189[012]..

progress_ind setup enable 3

voice-class codec 1

voice-class h323 1

session target ipv4:128.184.195.10

dtmf-relay h245-alphanumeric

fax rate disable

ip qos dscp cs5 media

no vad

!

dial-peer voice 200 voip

incoming called-number .

destination-pattern 99189[012]..

progress_ind setup enable 3

voice-class codec 1

voice-class h323 1

session target ipv4:128.184.195.10

dtmf-relay h245-alphanumeric

fax rate disable

ip qos dscp cs5 media

no vad

!

dial-peer voice 20 pots

destination-pattern 45...

progress_ind alert enable 8

progress_ind progress enable 8

progress_ind connect enable 8

direct-inward-dial

port 1/0:15

prefix 0392445

!

dial-peer voice 21 pots

destination-pattern 46...

progress_ind alert enable 8

progress_ind progress enable 8

progress_ind connect enable 8

direct-inward-dial

port 1/0:15

prefix 0392446

!

dial-peer voice 22 pots

destination-pattern 47...

progress_ind alert enable 8

progress_ind progress enable 8

progress_ind connect enable 8

direct-inward-dial

port 1/0:15

prefix 0392447

!

dial-peer voice 30 pots

destination-pattern 7....

progress_ind alert enable 8

progress_ind progress enable 8

progress_ind connect enable 8

direct-inward-dial

port 1/0:15

prefix 035227

!

dial-peer voice 40 pots

destination-pattern 17...

progress_ind alert enable 8

progress_ind progress enable 8

progress_ind connect enable 8

direct-inward-dial

port 1/0:15

prefix 0392517

!

dial-peer voice 50 pots

destination-pattern 33...

progress_ind alert enable 8

progress_ind progress enable 8

progress_ind connect enable 8

direct-inward-dial

port 1/0:15

prefix 0355633

!

dial-peer voice 23 pots

destination-pattern 43...

progress_ind alert enable 8

progress_ind progress enable 8

progress_ind connect enable 8

direct-inward-dial

port 1/0:15

prefix 0392443

101
Views
0
Helpful
4
Replies
CreatePlease to create content