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"attempt transfer" number of rings option?

Is there a way to set the number of rings on an "attempt transfer to subscriber" when this action is associated with a key press under "caller input" on a call handler?<br><br>I think right now it is set to two rings. We want it to be 3 or 4 rings.<br><br>


Re: "attempt transfer" number of rings option?

For "one key dial", that caller input key has to point to "attempt transfer for" for a subscriber or a call handler. What ever subscriber or call handler the caller input option points to is going to have its own transfer settings that will control the number of rings. The number of rings setting is only applicable when the transfer type from that subscriber or call handler is set to "supervise". if it is set to "release to switch", then the number of rings is going to be controlled by forwarding on the switch.

Steve Olivier
Software Engineer
Cisco Systems


Re: "attempt transfer" number of rings option?

If you are doing a release to switch transfer, the phone system determines the number of rings before forwarding back to voicemail. When using a supervised transfer, the setting can be changed within Unity. This change would be made in the Call Transfer settings for the subscriber the caller input press goes to.

To change this setting:
Step 1 In the Cisco Unity Administrator, click Subscribers > Subscribers > Call Transfer.

Step 2 Click Find, and find the subscriber whose ring settings you want to change.

Step 3 In the Transfer Type section, confirm that Supervise Transfer is checked.

Step 4 In the Rings To Wait For box, set the desired value. It should be two rings less than the value of the forward timer of the phone system. This value is typically not greater than four, and never greater than eight. This value specifies the number of rings that Cisco Unity waits before routing the call to the subscriber personal greeting.

Step 5 To change the default Rings To Wait For value for all subscribers, click Subscribers > Subscriber Template > Call Transfer page.

If you change the value in the subscriber template, the value for existing subscriber accounts is not changed. Changing the template affects only the value for subscriber accounts that are created after the template is changed. Existing subscribers can be changed using the Bulk Edit Utility on Answer Monkey.

Jami Stewart
Cisco Systems