Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

"CCM Authentication Failure " when ITEM discovered the CCM machine

My ITEM worked well before with the CCM 4.13 version . Recently I upgraded the CCM to 4.2 version and changed the SNMP communication string .I also change the setting in ITEM ,but when ITEM discovered the three CCM machines ,I got "CCM Authentication Failure" prompt ,I checked the CCM user name and password ,all were correct. I also tried to disable the MLA and used the Win2000 administrator account ,the account and password worked well When I opened the CCM Admin page ,but did not work in ITEM ,I still got "CCM Authentication Failure" ........please help !Thanks in advance !

CCM Verion : 4.2(1)

ITEM : 2.0 with IDU v6

New Member

Re: "CCM Authentication Failure " when ITEM discovered the CCM m

I just found that ITEM 2.0 will be end-of-sale and be replaced by Cisco Unified Operations Manager 1.1 ,and the Unified Operations Manager 1.1 will support Callmanager 4.2 and 5.0 , I am not sure whether the issue I encountered was due to the version issue........

CreatePlease login to create content