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"Failed to transfer due to internal error" in AC

I am running CCM 4.1(2)

I have several receptionists that use attendant console. When anyone of the receptionists log into AC call control comes up. When they try to transfer to users in the directory they all get the "Failed to transfer due to internal error" I can't find this error anywhere. I don't know how to correct this issue. Any ideas?

Thanks

2 REPLIES

Re: "Failed to transfer due to internal error" in AC

I suppose that beside CCM 4.1(2) you are using AC 1.4 (1), if yes, then you need to upgrade to AC 1.4 (1) ES11 or upgrade at least to CCM 4.1(3)ES42 or CCM 4.1(3) sr3c

HTH

//Jorge

Re: "Failed to transfer due to internal error" in AC

Remember that if you upgrade CCM you will need to uninstall the AC plugin and download it again.

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