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New Member

"Transfer" softkey button is missing

This is 7960 configured for receptionist, and also has attendant console. CCM is 4.1.3(sr1).

"Transfer" softkey is missing when pick up the phone call.

8 REPLIES

Re: "Transfer" softkey button is missing

Hi,

Check the softkey template for connected state, and the max number of calls on the line(should be 2 or higher)

New Member

Re: "Transfer" softkey button is missing

Hi,

Also check whether this is a shared Line or not,I have seen strange issues with shared Lines.

Thanks

Aman

New Member

Re: "Transfer" softkey button is missing

I double checked, under softkey template connected state, "transfer" is selected and work fine on other phones use the same template. and max calls set to 2.

And also this is not shared line.

New Member

Re: "Transfer" softkey button is missing

Is this phone running the latest phone load,Could u test it with a latest load (7.2.3)

Thanks

Aman

New Member

Re: "Transfer" softkey button is missing

I had the same problem using a 7960 for a receptionist. I upgraded my 7960 to the following application load: P00307020300 and it fixed the problem.

Good luck

Bronze

Re: "Transfer" softkey button is missing

Make sure your phone select "softkey template" at Phone Configuration.

New Member

Re: "Transfer" softkey button is missing

We had the same problem right after we upgraded. We upgraded from 3.3.4 to 4.1.3 which has some radical changes in it. I got it to work when I began manipulating the "max number of calls" on the DN configuration for EACH line appearance. I set each line to have a max number of 3 calls with a busy trigger of 1. I know that all six line appearances aren't necessary anymore...it's an issue with what the receptionist wants... I configured the side car DN's the same way. I had to do the same thing with her wireless 7920 phone too.

Re: "Transfer" softkey button is missing

If you have specified softkey template in device pool, then for this 7960, ignore that and specify the softkey template in the phone configuration

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