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Re: MWI does not light when Unity is in UMR

Hi,<br><br>I have Cisco unity Exchange server. Recently, due to some problem on the exhange server, i decided to start the Unity in UMR mode. I noticed that all IP phone MWI does not light up for any incoming voice mail.<br><br>May i know a reason why is there such occurance ?<br><br>Thanks.<br><br>Cheers,<br>Cheng Sim<br><br>

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Anonymous
N/A

Re: Re: MWI does not light when Unity is in UMR

The notification engine that triggers all notification events (including MWI) monitors the exchange mail store for all subscribers. When a voice mail message arrives it lights the MWI, when the last voice mail message is marked read or deleted it turns the lamp off.

If Unity is in UMR mode then the notifier has no Exchange mailstore connectivity and, hence, will not trigger for any notification events (pagers, dialouts, MWIs etc...).


Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

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