To find out what files are being played during certain parts of the Unity conversation, turn on all of the PhraseServer micro traces in the Unity Diagnostic Tool (UDT), and call into Unity. After you listen to what you want to change, gather the logs, and you'll be able to see the file names of the prompts that were played. This is important because there are several prompts that are copied in several different places. Sometimes people thing they're changing the right prompt only to call back into Unity and here the original prompt.
To change the prompt just record a new one, format it the same as the original, and copy it over the original. Mind you, this is unsupported right now because when you upgrade any custom system prompts you've recorded get wiped out and replaced with the ones that come with the upgrade.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...